Responsible Gaming

Gambling Should Be Entertainment, Not Income

At hecontrolledbothofus.co.uk, we're committed to promoting safe and responsible gambling. Betting on Betfred and other gambling activities should only ever be viewed as entertainment, not as a way to make money or solve financial problems. The odds always favour the house – please gamble only what you can afford to lose.

Age Verification

In the United Kingdom, you must be 18 years of age or older to gamble legally. We take age verification seriously and comply with all UK Gambling Commission regulations. If you are under 18, or if gambling is illegal in your jurisdiction, please do not use this website.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Please be aware of these warning signs:

• Chasing losses: Trying to win back money you've lost by gambling more
• Hiding your gambling: Being secretive about how much you gamble or spending
• Neglecting responsibilities: Missing work, school, or family commitments due to gambling
• Gambling with money you need: Using money for bills, rent, or essentials to gamble
• Increased gambling: Needing to gamble larger amounts to get the same excitement
• Failed attempts to quit: Repeatedly trying and failing to reduce or stop gambling
• Borrowing to gamble: Taking out loans or asking friends/family for money to gamble
• Mood changes: Becoming irritable, anxious, or depressed when not gambling
• Loss of control: Gambling longer or with more money than intended

If you recognise any of these signs in yourself or someone else, please seek help immediately.

Self-Help Tools & Controls

Most responsible gambling operators, including Betfred, offer tools to help you maintain control:

• Deposit Limits: Set a daily, weekly, or monthly limit on how much you can deposit
• Loss Limits: Set a maximum amount you're willing to lose in a given period
• Bet Limits: Restrict the size of individual bets you can place
• Reality Checks: Receive reminders during gambling sessions about how long you've been playing
• Time-Out/Cool-Off: Take a break from gambling for a set period (days or weeks)
• Self-Exclusion: Voluntarily exclude yourself from gambling for a longer period (months or years)

We encourage you to use these tools to gamble responsibly. Contact Betfred's customer support to activate any of these features on your account.

Support Organizations & Resources

If you're struggling with gambling, confidential support is available:

United Kingdom

• GamCare – Free, confidential support and counselling
  www.gamcare.org.uk
  Phone: 0808 8020 133 (free, 24/7)
• GamStop – National Self-Exclusion Scheme for online gambling
  www.gamstop.co.uk
  Self-exclude from all UK-regulated online gambling operators at once
• National Problem Gambling Clinic – NHS-funded specialist treatment
  Available through your GP or by self-referral

International Resources

• Australia: Gambling Help Online – www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council – www.responsiblegambling.org
• United States: National Council on Problem Gambling – www.ncpgambling.org
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.check-dein-spiel.de

If You Need Help

Problem gambling is a treatable condition. You are not alone, and seeking help is a sign of strength, not weakness. Whether you suspect you have a problem or you're concerned about someone else:

• Talk to someone you trust – a friend, family member, or healthcare professional
• Contact one of the support organisations above – they offer free, confidential, non-judgmental help
• Use self-exclusion tools immediately – GamStop for UK-regulated sites, or contact operators directly
• Seek professional treatment – therapy and counselling are available and effective

Remember: Help is always available, and recovery is possible.